1. About this policy

This policy explains how Trade Entrust ("we", "us") handles information collected through this website, a business-to-business site for OEM / ODM and private-label manufacturing enquiries. We do not sell consumer products or take payment on this site — the site's purpose is to let brands, retailers and importers request quotes and contact our sales team.

2. Information we collect

Information you give us — when you submit an OEM quote or enquiry form, or contact us by WhatsApp or email, we collect the details you provide, which typically include:

Your name and work email address
Your company and country
The product, order volume, customisation and target market you're enquiring about
Any other details you choose to include in your message

Information collected automatically — like most websites, we and our analytics providers collect limited technical and usage data such as your approximate location, IP address, device and browser type, the pages you view and the links that referred you.

3. Cookies & analytics

We use analytics tools to understand how the site is used and to improve it. These tools may set cookies or similar identifiers in your browser. Depending on configuration, they can include:

Google Analytics 4 — website traffic and conversion measurement
Microsoft Clarity — aggregated heatmaps and session insights
Vercel Web Analytics — privacy-friendly traffic measurement

You can control or block cookies through your browser settings; blocking some cookies may affect how parts of the site work. These tools load only when enabled for the site.

4. How we use your information

We use the information to respond to your enquiry and prepare quotes, to communicate with you about your project and our products, and to operate, secure and improve the website. We do not sell your personal information.

5. Who we share it with

We share information with service providers that help us run the site and manage enquiries — for example website hosting, analytics providers, and our ImportOS sales/CRM platform — and where we are required to do so by law. We ask our providers to protect your information and use it only to provide services to us.

6. How long we keep it

We keep enquiry and contact information for as long as needed to handle your request and any resulting business relationship, and as required for legal, accounting or reporting obligations, after which it is deleted or anonymised.

7. Your choices & rights

You can ask us to access, correct or delete the personal information we hold about you, and to stop sending you marketing messages. Depending on where you live, you may have additional rights under laws such as the GDPR or CCPA. We will respond to valid requests in line with applicable law.

8. Contact & deletion requests

To ask a question about this policy or to request access to or deletion of your information, email us at sales@privatelabeloutdoor.com and include enough detail for us to identify your records.

9. Changes to this policy

We may update this policy from time to time. Any updated version will be posted on this page.

Privacy Policy